Refund Policy

Our Refund Policy

Thank you for purchasing our market research reports. We want to ensure your satisfaction with our products and services. This refund policy outlines our guidelines for returns, refunds, and cancellations.

Digital Products

Due to the nature of digital market research reports and the immediate access provided upon purchase, we have a limited refund policy for digital products:

• Report Preview: We provide free sample pages of all our reports before purchase. We strongly encourage customers to review these samples to ensure the report meets their research needs.
• Quality Guarantee: If you find significant factual errors or data inaccuracies in our reports, please contact us within 7 days of purchase with specific details of the errors, and we will address your concerns appropriately.
• No Refunds for Change of Mind: Due to the intellectual property nature of our digital reports, we cannot offer refunds simply because you changed your mind or no longer need the information.

Subscription Services

For our subscription-based services:

• Cancellation: You may cancel your subscription at any time through your account settings or by contacting our customer service team. Your subscription will remain active until the end of your current billing period.
• Prorated Refunds: Annual subscriptions canceled within 14 days of the initial purchase may be eligible for a prorated refund for the unused portion of the subscription.
• No Refunds for Monthly Subscriptions: We do not provide refunds for monthly subscription payments that have already been processed.

Custom Research Projects

For custom research projects and consulting services:

• Project Cancellation: If you need to cancel a custom research project, refund eligibility depends on the project stage:
• Before research begins: 90% refund of initial payment
• During initial research phase: 50% refund of initial payment
• After delivery of preliminary findings: No refund
• Project Modifications: Changes to project scope may result in additional costs. Significant reductions in scope do not qualify for partial refunds after work has commenced.

How to Request a Refund

To request a refund, please contact our customer service team at:

Please include the following information in your request:

• Your full name and email address used for purchase
• Order number or transaction ID
• Product purchased
• Date of purchase
• Reason for refund request
• Any relevant supporting documentation

Refund Processing

Once your refund request is approved:

• Refunds will be processed using the original payment method whenever possible
• Processing time typically takes 5-10 business days, depending on your payment provider
• You will receive an email confirmation when your refund has been processed

Exceptions

We reserve the right to make exceptions to this policy at our discretion. Special circumstances will be evaluated on a case-by-case basis.

Contact Us

If you have any questions about our refund policy, please contact us: